aCommerce Launches Own Fleet Management Product, aDelivery
aCommerce Indonesia has developed an in-house fleet management technology called aDelivery in place of the tracking system previously outsourced to a third party. By identifying common operational challenges faced in traditional logistics such as Cash on Delivery (COD) confirmation, time mismanagement, manual documentation and end customer dissatisfaction, aDelivery will give retailers and shoppers more confidence with documentation of their package’s journey in real time.
Currently used only at aCommerce, the aDelivery management application for Android enables detailed tracking of the aCommerce fleet helping them organize routes for the smoothest delivery process and time of drop. The goal is to streamline the last mile experience for ecommerce customers and in turn continue improving ecommerce infrastructure in Southeast Asia.
“With aDelivery, your rider productivity can be monitored and measured accurately. With advanced features such as electronic signature, COD reconciliation, real time and detailed KPI dashboard report, this app is able to provide value added service and customer satisfaction in a proper and transparent manner.” – Hadi Kuncoro, aCommerce Indonesia COO
Digitized Delivery For An Efficient Delivery Fleet
Having previously documented and calculated cash-on-delivery amounts manually, aDelivery will enable the COD amount to appear on the app’s backend and mobile for riders, helping to ease the riders’ manual duty to collect the money and handover the transaction to distribution admin that uses manual data list a reference.
Benefit to End Customers and Clients
aDelivery offers clients transparency by enabling them to track their delivery package in real time via a dashboard.Once the end customer receives their package, they are able to sign the recipt and rate service via the delivery person’s phone.
Value Added Services for increased customer satisfaction
This app is integrated with Email & SMS Notification for COD, non COD delivery & status update for successful or failed delivery therefore customers will always be notified when they are about to receive their ordered product in advance enabling them to prepare transaction in advance or notify someone in case they will not be present at teh time of delivery. This also enables customer service to track and ensure end customers have received their product. Customers are currently able to track their ordered goods via www.tracking.acommerce.asia
aCommerce is a regional full-service ecommerce solutions provider, delivering customized ecommerce solutions for global brands and retailers such as L’Oreal, Hewlett-Packard, Samsung, Nestle, Lazada, MatahariMall, and LINE among others, and is on a mission to break the logistics bottleneck of Southeast Asia. Founded in June 2013, aCommerce has offices and distribution centers in Indonesia, Thailand, and the Philippines. The company provides end-to-end ecommerce solutions to bring brands and retailers into online retail, including performance marketing, channel management, platform design and development, content production, order fulfillment and warehousing, delivery and logistics, customer service, and call centers.