Store Operations

Store Operations & Brand Commerce

We optimize every touch point between your brand and its customers to
ensure a smooth omnichannel experience. Every client will undergo a thorough
on-site audit by our brand commerce team to ensure quality of web layout,
check-out process and product images are up to standard.

“The number-one reason retailers pursue an omnichannel strategy is customers expect it.”

Marketplace Shop-in-Shop

aCommerce works with Southeast Asia’s top marketplaces such as Lazada, Elevenia, 11street and MatahariMall. Over 90% of aCommerce clients in Thailand have an official brand store on Lazada, Southeast Asia’s top e-marketplace.

With our channel management platform ChannelSquid™ and unique virtual bundling capabilities on a third party website, our team is able to successfully manage your business across different marketplaces while maintaining brand integrity.

Transparency is important to us. Track your inventory and customer relations with a detailed monthly report on orders, data and customer reviews to improve sales, and gain insight into channel performance.

aCommerce handles the La Roche Posay’s shop-in-shop on Lazada, which extends to promotions, virtual bundling and the optimization of product visuals. An aCommerce partner since March 2015, La Roche Posay’s interactive presence, including sliding banners, creates an engaging experience for users that are visiting the page. The brand also has consumer centric content, such as ‘expert’s advice’ on skincare, on its Lazada page, making it seem like visiting a brand.com.

Promotion & Campaigns

Offer your customers the best deals through aCommerce customized promotional packages.

Our business intelligence team ensures all promotional campaigns are optimized through monthly data reporting that includes price movements and merchandising trends so your company gains real-time insight for a competitive edge when it comes to what your customers really want.

We understand the importance of brand spotlight, which is why aCommerce coordinates with marketplaces to ensure your promotions and campaigns are featured prominently on the website.

Content & Catalog Management

Larger, higher quality images can increase conversions by 36% and decrease bounce rate by 27%. An ecommerce site should showcase its products in the best light. At aCommerce production studios, our team of creative professionals shoot and develop product photos to put the brand’s best foot forward all while maintaining brand personality and integrity.

All content is produced to follow marketplace specific guidelines such as product positioning, product view and image quality criteria. This also extends to product description and SEO-optimized copywriting for websites so your items show up first on Southeast Asia’s most popular marketplaces like:

Centralize your digital assets in a single online library accessible to the project’s creative teams and agencies. aCommerce cloud based platform, ChannelSquid CMS effectively reduces the cost and complexity of managing your own online campaigns and quality of website content.

Popshop

Test online demand for your a select few of your best products with an aCommerce custom popshop site and gain more insight into who your loyal customers are. It’s the perfect start before launching a fully equipped shoppable website.

Popshops are easy to setup and only take up to 4 weeks to launch. They offer all the features that a full end-to-end brand website has: marketing, order fulfillment, logistics, cash-on-delivery, credit card payments, customer service, and data analytics.

Subscription Commerce

Join global brands to enable subscription commerce for its brand.com sites to grow revenue by increasing customer loyalty and retention rates. aCommerce takes care of everything, includes building the subscription commerce technology and all order management as well as recurring billings.

Amazon Prime is the world’s biggest subscription commerce service. The Honest Company and Dollar Shave Club built their entire businesses around subscription commerce for diapers and razors, respectively.

Order Management System & Stock Management

Our professionals allocate inventory accordingly and balance product stock on multiple channels so you can accurately match your supply with demand without losing money on mark-downs.

We ensure your business avoids excess inventory by implementing both offline and online strategies with our partners to drive sales. Organized and evenly distributed stock with the right pricing strategy means never disappointing a customer.

Through ChannelSquid™ software, aCommerce brand commerce team suggests when to allocate new stock, re-order an item and whether it should be promoted or bundled so your inventory never sits still.

Assortment Management

We are the only service provider in the market that offers virtual bundling capabilities for brands. Let your customers buy more of their favourite products by grouping them together to sell online and benefit your business average order value (AOV).

Bulk strategy: multi-pack product assortment
Bundle strategy: multi-pack of cross category assortment, for example, face and body products

For brands that offer various products under one label, this is an effective way to leverage different product categories.

DIDN’T FIND WHAT YOU WERE LOOKING FOR?

Contact our consultants for a customized service package right for your business and find out what your project will cost with no obligation.

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