Shipping & Delivery Management

Shipping & Delivery Management

Southeast Asia presents many country-specific challenges regarding
infrastructure and payment. For shipping technology and last mile delivery
solutions suited for the region, businesses and brands trust in aCommerce on
the ground experience. Our effective solutions make both the brand and their
customers happy.

Multi-Shipping Management

aCommerce SmartShip uses a proprietary algorithm to help brands and retailers navigate the complex logistics ecosystem in Southeast Asia with the aim to take advantage of the price difference among various shipping service providers. The system dynamically matches pending orders with the best 3PL rates given the nature of the product and the target delivery destination.

Cash On Delivery (COD)

A cash on delivery option is integral to any successful business strategy in Southeast Asia. 70% of ecommerce transactions in Thailand are still paid via COD and 65% of Indonesians remain unbanked. Businesses wanting to reach Southeast Asian customers offer cash on delivery through aCommerce as a payment option.

SKYBOX Pickup and Drop-off Kiosks

Provide your customers with convenience by offering the option of picking up products while on the go. SKYBOX counters, located in over 10 skytrain stations in Bangkok, works with SmartShip technology to provide your customers more flexible pickup and drop off times.

If you are a small business, SKYBOX caters to your needs by offering affordable shipping insurance and cash-on-delivery as a payment option.

Central: Give your customers the flexibility of picking up their orders from Central Online, the ecommerce arm of Central Department Store, one of Thailand’s leading retail groups.


Tracking Solutions

Check the status of your product delivery journey in real-time from fulfillment center to the end consumer through aCommerce tracking solutions. aCommerce monitors all third party carriers on a unified platform so that customers can track the status of their product even if they use more than one delivery service.

aCommerce has launched 17 hubs across Indonesia to shorten the last mile process and cut down cash-on-delivery reconciliation by half. Results showed that in Medan, COD reconciliation was cut down by 75%. In Jayapura, the time was reduced by half of what it initially was. These results shows how aCommerce is able to identify local pain-points and come up with effective solutions. Read more about Indonesia’s COD hubs.

Shipping Insurance for C2C

aCommerce partners with Asia Insurance, one of Southeast Asia’s most forward-thinking insurance companies, to offer insurance on returns, refunds, and payments on C2C transactions. Protect your online transactions.

With mobile payments still at a nascent stage in Southeast Asia, aCommerce shipping insurance through SmartShip offers an alternative third-party escrow service to bridge the trust gap and accelerate C2C ecommerce across Southeast Asia.


Contact our consultants for a customized service package right for your business and find out what your project will cost with no obligation.

Tell us a bit about your company and how we can help!

Register to receive aCommerce bi-monthly newsletter

Want to learn more about ecommerce in Southeast Asia?

Sign up to our newsletter