Customer Service Solutions
aCommerce has a dedicated and experienced team of customer care professionals ready to assist shoppers at any given time. From call solutions to live chats – our team will provide support in the language that best suits your customers across Southeast Asia.
Inbound Call Solutions
Through aCommerce extensive knowledge, our full-time customer service agents speak your local language, whether it be Bahasa, Thai, or Tagalog. We handle up to 11,000 calls monthly to provide assistance regarding product, delivery, and payment inquiries.
Our agents also handle complex product related questions by partnering with our clients to bring our staff up to speed so they are in the best position to fully represent your brand.
Let us take care of your customers.
Outbound Call Solutions
In tandem with inbound call solutions, we offer outbound call solutions to seek more professional opportunities for your business. Our experience in marketing is able to deliver successful results.
Social Media Customer Service Solutions
Social media channels, such as Facebook messenger and Line, have re-shaped the way businesses can serve their customers. With over 37 million Facebook users in Thailand and 77 million in Indonesia, the number of customers contacting brands through a social platform is increasing.
aCommerce cares for your customers in the channels they are most active on.
Our customer service agents nurture the brand-customer relationship by monitoring social media activity and live chats to offer effective solutions. We understand that reliable customer service requires instantaneous response and our team ensures a swift reply with good knowledge of products and brands.
Automated Customer Care Solutions
To scale customer service operations, we use our chatbot platform integrated with Facebook Messenger and LINE Chat. Our bots can be programmed to handle FAQs, order tracking, product catalog queries, and more. In addition, our chat bots can also be used for chat commerce and customer relationship management to engage your existing user base and drive more sales.